Shipping Policy

Shipping Policy

📦 Shipping Options & Rates

🆓 Free Shipping

Enjoy FREE standard shipping on all orders over $100!

Use code FREESHIP100 at checkout to activate this offer.

📮 Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $5.99 (FREE on orders $100+)
  • Tracking: Included

⚡ Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: $14.99
  • Tracking: Included

🌎 Shipping Locations

We currently ship to:

  • ✅ United States (all 50 states)
  • ✅ Canada

International shipping coming soon!

⏱️ Processing Time

Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).

Orders placed on weekends or holidays will be processed on the next business day.

📍 Order Tracking

Once your order ships, you'll receive:

  • Email confirmation with tracking number
  • Link to track your package in real-time
  • Estimated delivery date

You can also track your order by logging into your account on our website.

📬 Delivery

Signature Required: No signature required for standard deliveries

P.O. Boxes: We can ship to P.O. boxes via USPS

Multiple Items: All items in one order will ship together unless otherwise noted

🚨 Shipping Issues

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package:

  1. Check with neighbors or building management
  2. Verify the shipping address on your order
  3. Wait 24 hours (sometimes marked delivered early)
  4. Contact us at support@activesoothe.com - we'll help resolve the issue

Delayed Shipments

While rare, delays can occur due to:

  • Weather conditions
  • Carrier delays
  • High volume periods (holidays)

If your order is significantly delayed, contact us and we'll investigate with the carrier.

Wrong Address

Please double-check your shipping address before completing your order. If you need to update your address:

  • Before shipping: Contact us immediately - we can update it
  • After shipping: Contact the carrier directly to request address correction (fees may apply)

💡 Shipping Tips

  • 🎁 Bulk Orders: Save on shipping by ordering multiple sleeves at once (use codes BUY2SAVE10 or BUY3SAVE15)
  • 📧 Stay Updated: Make sure to check your email for shipping notifications
  • 🏠 Secure Location: Consider shipping to a secure location if you won't be home

📞 Questions About Shipping?

Contact our customer service team:

Email: support@activesoothe.com
Response Time: Within 24 hours on business days

Last Updated: October 2025