Return & Refund Policy
Return & Refund Policy
💯 Our 30-Day Money-Back Guarantee
At ActiveSoothe, we stand behind the quality of our products. We want you to be completely satisfied with your ActiveFoot Sleeve purchase. If for any reason you're not happy with your order, we offer a 30-day money-back guarantee.
✅ Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Return request initiated within 30 days of delivery
- Product must be in unused or gently used condition
- Original packaging is preferred but not required
- Proof of purchase (order number or receipt)
🔄 How to Initiate a Return
- Contact Us: Email support@activesoothe.com with your order number and reason for return
- Receive Instructions: We'll send you return shipping instructions within 24 hours
- Ship Your Item: Pack your item securely and ship it to the address provided
- Get Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days
💳 Refund Process
Processing Time: Refunds are processed within 5-7 business days after we receive your returned item.
Refund Method: Your refund will be issued to the original payment method used for the purchase.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
📦 Return Shipping
Defective Products: If your product is defective or damaged, we'll cover the return shipping cost. Contact us for a prepaid return label.
Change of Mind: For returns due to change of mind or sizing issues, customers are responsible for return shipping costs.
🔁 Exchanges
We currently don't offer direct exchanges. If you need a different size or color:
- Return your original item for a refund
- Place a new order for the item you want
Tip: Use our bulk discount codes (BUY2SAVE10 or BUY3SAVE15) when ordering multiple items!
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Items that show signs of excessive wear or damage
- Items returned after 30 days from delivery date
- Items without proof of purchase
🛡️ Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us immediately at support@activesoothe.com
- Include photos of the defect or damage
- We'll send a replacement or issue a full refund (including shipping) right away
📞 Questions?
If you have any questions about our return policy, please don't hesitate to contact us:
Email: support@activesoothe.com
Response Time: Within 24 hours on business days
Last Updated: October 2025