Contact Us
Contact Us
Have a question, concern, or just want to say hello? We'd love to hear from you! Our customer service team is here to help.
📧 Email Us
General Inquiries: support@activesoothe.com
Response Time: Within 24 hours on business days (Monday-Friday)
💬 What Can We Help You With?
Order Support
- Track your order
- Modify or cancel an order
- Update shipping address
- Order status inquiries
Product Questions
- Sizing and fit guidance
- Product recommendations
- Usage instructions
- Care and maintenance
Returns & Exchanges
- Initiate a return
- Request a refund
- Report defective products
- Exchange inquiries
Wholesale & Partnerships
- Bulk order inquiries
- Business partnerships
- Affiliate program
⏰ Business Hours
Customer Service:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Note: Emails received outside business hours will be responded to on the next business day.
📦 Before You Contact Us
For faster assistance, please check our FAQ page - you might find your answer there!
Common topics covered in our FAQ:
- Shipping times and tracking
- Sizing guide
- Return policy details
- Product care instructions
- Discount codes and promotions
✉️ When Contacting Us, Please Include:
- Your order number (if applicable)
- Detailed description of your question or issue
- Photos (if reporting a defect or damage)
- Your contact information
This helps us resolve your inquiry faster!
🌐 Connect With Us
Stay updated on new products, special offers, and foot health tips:
- 📧 Email Newsletter: Sign up at checkout for exclusive deals
- 🛍️ Shop: ActiveFoot Sleeve
💡 Quick Links
We're here to help you find relief and get back to doing what you love!