Frequently Asked Questions

📦 Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders over $100. Use code FREESHIP100 at checkout. For orders under $100, standard shipping rates apply.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available at checkout for an additional fee.

Do you ship internationally?

Currently, we ship within the United States and Canada. International shipping will be available soon!

💰 Pricing & Discounts

Do you offer bulk discounts?

Absolutely! We offer special bundle pricing:

• Buy 2, Save 10% - Use code BUY2SAVE10
• Buy 3, Save 15% - Use code BUY3SAVE15

Can I use multiple discount codes?

Only one discount code can be applied per order. However, our discount codes can be combined with free shipping offers!

📏 Sizing & Fit

How do I choose the right size?

Please refer to our sizing guide:

• Medium (M) - US Shoe Size 6-9
• Large (L) - US Shoe Size 9.5-12
• Extra Large (XL) - US Shoe Size 12.5+

If you're between sizes, we recommend sizing up for maximum comfort.

Can I wear the sleeve with shoes?

Yes! The ActiveFoot Sleeve is designed to be thin and lightweight, fitting comfortably inside most athletic shoes, sneakers, and casual footwear.

Should I buy one or two sleeves?

Each sleeve is sold individually. If you need support for both feet, we recommend ordering two. Take advantage of our bulk discount codes!

🩺 Product & Usage

What conditions does the ActiveFoot Sleeve help with?

The ActiveFoot Sleeve provides relief for:

• Plantar fasciitis
• Heel spurs
• Achilles tendonitis
• Ankle instability
• General foot fatigue and swelling
• Post-injury recovery

How long should I wear the sleeve each day?

You can wear the ActiveFoot Sleeve all day during activities or as needed for support. Many customers wear them during exercise, work, or whenever they're on their feet.

Is it suitable for sports activities?

Absolutely! The ActiveFoot Sleeve is perfect for running, hiking, basketball, gym workouts, and any athletic activity requiring foot and ankle support.

What material is it made from?

Our sleeve is made from a breathable, moisture-wicking blend of high-quality compression fabric that provides support while keeping your feet cool and dry.

🧼 Care Instructions

How do I wash the ActiveFoot Sleeve?

Hand wash in cold water with mild detergent and air dry. Do not bleach, iron, or dry clean. Proper care will extend the life of your sleeve.

How long will the sleeve last?

With proper care, the ActiveFoot Sleeve can last 6-12 months with regular use. The compression may gradually decrease over time with frequent washing.

↩️ Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your ActiveFoot Sleeve, return it within 30 days for a full refund - no questions asked!

How do I initiate a return?

Contact our customer service team at support@activesoothe.com with your order number, and we'll provide you with return instructions.

Do I need to pay for return shipping?

For defective products, we cover return shipping. For other returns, customers are responsible for return shipping costs.

📞 Customer Support

How can I contact customer service?

You can reach us at:

• Email: support@activesoothe.com
• Response Time: Within 24 hours on business days

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to track your package's delivery status.

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Still have questions? Feel free to contact us at support@activesoothe.com - we're here to help!